Store Sales & Service Mgr- Upper Darby- 40 Hours

Company Overview
About TD Bank, America's Most Convenient Bank??
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth??, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
Job Description
The Store Sales & Service Manager, coaches, and motivates a Store team to deliver legendary Employee and Customer Experience while achieving shareholder value through sales management. This job establishes and solidifies Customer relationships by providing legendary Customer Service based on Guiding Principles, CWI, Think SMART and WOW! Shop criteria. The job also provides oversight to Store operations, including supervision of personnel and performance of all operational duties.
Leads the delivery in retail sales and service to Customers.
Recognizes the need to negotiate/influence Employees and Customers and is able to influence/negotiate the outcome within the store and with Business Partners.
Assumes Store Manager's responsibilities as needed.
Oversees the necessary due diligence to support the accuracy of all Customer transactions (includes daily balancing).
Manages overall daily store operations including implementing policies and objectives.
Monitors and controls Store reports and manage loss control functions.
Manages and participates in opening and closing Store procedures.
Develops platform and Teller schedules in accordance with Full Time Equivalent (FTE) and manages Personal Time Off (PTO).
Must be eligible for employment under regulatory standards applicable to the position.
4 year degree or equivalent experience.
3-5 years related experience required.
Supervisory or leadership experience required.
Strong Customer Service skills.
Strong verbal and written communication skills.
Sales and Sales Management skills.
Ability to manage competing priorities.
Previous consumer and residential lending experience preferred.
PC skills.
Knowledge of Bank operations and products.
Demonstrated organization, interpersonal, communication and decision making skills.
Demonstrated ability to provide quality Customer Service.
Shows proficiency with expense management.
Certified as a Consumer Lender (Preferred).
Notary License (Preferred).
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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